26-28 FEBRUARY 2018,SWISS GARDEN,KL
28 February 2018 Print page
Training for workers and Civil Society Organizations: Case Management Services for Migrant Workers in Malaysia by ILO kuala Lumpur. MTUC MRC represent by Bro Rudy Rusly, Bro Mohd Salleh Ahmad, Bro Khairuddin Husup and Bro Zul Thye.
The training is intended to achieve the following :
🔵 To enhance the ability of case workers to listen and communicate effectively to enable them to obtain credible and complete information from the migrant worker,while dsmonstrating an attitude of empathy,respect and sensitivity to cultural differences
🔵To learn tools on continuos case documentation and managing the privacy of client information
🔵 To effectively analyse the information obtained from distressed migrant workers ans identify the best approach towards resolution
🔵To enhance the case workers ability to effectively discuss cases,negotiate terms and work towards resolution with recruitment agents,employers,law enforces and goverment officials
🔵To identify areas of collaboration and share best practises and lessons in case management services.